Last updated: September 20, 2026
1. The short version
- Orders are dispatched within 1 to 3 business days of being placed, unless the piece is made to order.
- We ship worldwide from our warehouse in China.
- Free standard shipping on orders over $200.
- Every parcel is sent tracked. Tracking details are emailed when your order leaves us.
2. Order processing
Orders are picked and packed on business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or public holiday are processed on the next business day.
Made-to-order and Atelier Collection pieces are produced individually and are excluded from the standard dispatch window. The production time is stated on each product page and is typically 2 to 8 weeks. The production clock starts once we have confirmed your measurements or personalisation details.
3. Where we ship
We ship to most countries worldwide. Available destinations and any destination-specific restrictions are shown at checkout. If your country does not appear at checkout, email gxkeyikeji@163.com and we will confirm whether we can ship to you.
4. Delivery times
Delivery times below are estimates from the date of dispatch, not from the date of order, and are indicative rather than guaranteed. Customs processing can add time that is outside our control.
- Standard international — typically 7 to 15 business days.
- Express international — typically 3 to 6 business days, where offered at checkout.
- Remote destinations, and parcels held for customs inspection, may take longer.
5. Shipping costs
Shipping is calculated at checkout by destination, weight and service level:
- Free standard shipping on orders over $200.
- Express shipping is available at an additional cost shown at checkout.
- Orders below the free-shipping threshold are charged the standard rate shown at checkout.
6. Tracking your order
You will receive a dispatch confirmation email with a tracking number once your parcel leaves our warehouse. Tracking can take up to 48 hours to become active with the carrier. If your tracking has not updated for more than 7 days, email gxkeyikeji@163.com and we will investigate with the carrier on your behalf.
7. Duties, taxes and customs
Orders are shipped from China. Depending on your country, your parcel may be subject to import duties, sales tax, VAT, customs clearance fees or similar charges.
- These charges are not included in the price you pay us or in the shipping cost.
- They are assessed by your local customs authority and are your responsibility as the importer.
- We are required by law to declare the true value of the goods on customs documentation and cannot mark an order as a gift or understate its value.
- If you refuse a parcel to avoid duties, the return shipping cost and any carrier fees will be deducted from your refund.
8. Address accuracy
Please check your delivery address carefully at checkout. We are not able to change an address after dispatch. Where a parcel is returned to us because of an incorrect or incomplete address, or because delivery was refused or not collected:
- We will contact you to arrange re-delivery, and re-delivery shipping will be charged at the applicable rate.
- Alternatively, we will refund the value of the goods less the original and return shipping costs.
9. Lost or damaged parcels
If a parcel is damaged in transit, email gxkeyikeji@163.com within 48 hours of delivery with photographs of the packaging and the item, so we can raise a claim with the carrier.
If a tracked parcel shows as delivered but you have not received it, please first check with neighbours, building reception and your local carrier depot. If it still cannot be found, email gxkeyikeji@163.com within 14 days of the delivery scan and we will open an investigation. Where a parcel is confirmed lost in transit, we will send a replacement or issue a full refund.
10. Related policies
For returns and refunds, see our Refund & Returns Policy. For the terms governing your purchase, see our Terms & Conditions.
11. Contact
Questions about shipping or a delivery in progress? Email gxkeyikeji@163.com or write to:
Guangxi Weituo Technology Co., Ltd.
Guangxi Zhuang Autonomous Region, China